Clear answers about how Pack Services USA works - from getting your U.S. address and consolidating packages to FBA prep, customs, pricing, and support. If you don’t find what you need, contact our team anytime.
Sign up with and your personal U.S. address is issued instantly in your dashboard.
Any U.S. online store that ships domestically - from Amazon and Walmart to niche boutiques and brand outlets.
We check in parcels within 24 hours of delivery and notify you by email and in-dashboard alerts.
Yes. Request a photo report in your dashboard. We’ll upload 3–5 images per package.
Absolutely. Combine multiple incoming packages into one box to reduce weight/volume and save on shipping.
Hazardous materials, flammables, certain batteries, aerosols, perishable foods, and items restricted by carrier or destination laws.
Storage is free for up to 30 days after check-in. Extended storage is available for a small daily fee.
Yes. We right-size boxes and add protection for fragile goods to optimize shipping cost and safety.
DHL, FedEx, USPS, and other trusted couriers - choose based on speed and budget at checkout.
Yes. Optional insurance is available during shipment creation; coverage depends on declared value and destination.
If a store doesn’t accept your payment or requires a U.S. card, we can buy on your behalf and receive the order to your address.
Yes. We can prepare labels/RMAs, repackage if needed, ship back to the merchant, and share proof of return and tracking.
On request we can remove receipts/inserts and include a simple packing slip for your recipient.
Yes. We offer fragile protection, gift packing, and simple kitting/bundling per your instructions.
Absolutely - labeling, poly-bagging, kitting, cartonization, shipment plans, and routing to Amazon FCs per FBA rules.
Once shipped, tracking is available in your dashboard with live updates from the carrier.
If the parcel hasn’t left our warehouse, contact support to adjust the service and settle any difference.
Yes. We can hold items during the free period or longer with extended storage at low daily rates.
Open a claim from your dashboard. We’ll assist with carrier investigation and insurance if purchased.
Chat, email, or phone. Our support hours are posted in your dashboard; we respond promptly to all inquiries.
Transparent, pay-as-you-go pricing: free registration, free 30-day storage, low fees for consolidation, repack, and add-ons.
No. All costs are shown before you confirm. No subscriptions or surprise charges.
Extended storage is charged per package per day at a low rate shown in your dashboard.
A small handling fee per order; combining boxes typically reduces overall shipping cost significantly.
Per-unit pricing for labeling, bagging, kitting, and carton prep; volume discounts available for sellers.
Use our online calculator. Final cost depends on weight, dimensions, destination, and chosen carrier.
Yes. Frequent shippers and eCommerce sellers can qualify for discounted rates - contact sales.
Major credit cards and PayPal. You can also top up your account balance for faster processing.
USD by default. Your bank or payment provider handles conversion if you pay in another currency.
Service fees for completed work are non-refundable; unused shipping labels or errors on our side are reviewed case by case.
Duties/taxes are assessed by destination customs and are the recipient’s responsibility unless a DDP service is selected.
Yes. We assist with HS code suggestions and accurate descriptions; final assessment is made by customs officers.
Declare the true purchase value. Under-declaring can cause fines, delays, or confiscation by customs.
Some are restricted or require special handling. Share product details and we’ll advise allowed options.
Transit depends on service level and destination. Express options can arrive in 2–5 business days after dispatch.
USPS can deliver to P.O. Boxes in some countries; DHL/FedEx generally require a physical address.
Volumetric (DIM) weight may apply. We’ll right-size packaging and quote the most cost-effective service.
Yes. We can split shipments by recipient or country to optimize duties and transit time.
Commercial invoice and any carrier-required export forms. Additional permits may be needed for restricted goods.
We’ll notify you, arrange re-shipping or returns handling, and advise on next steps and any additional costs.